BOOKING POLICY

A non-refundable deposit of 20% of the tour price must be paid to confirm the tour booking so that we can prepare your trip in advance. Full payment can be made at your arrival, or you can pay the 80% -15 days before your arrival date by wire transfer.

WHY? 

We work together with our customers to help them to arrange their trip, with the goal of keeping them safe, comfortable, and have a well-organized trip. The amount that we charged from our clients will allow us to prepare their trip (Tour) in advance. And it also such as an assurance for us, as the hotel will not refund back in case of no show or cancelation a few days before the arrival date.

Cancellation insurance is strongly advised.

Please, note that domestic plane tickets are non-refundable and train tickets have a cancellation penalty that will not be credited back to you. We advise our clients to subscribe to travel insurance at home at the same time they purchase their international flight tickets. We cannot be held responsible for problems due to events that are not under our control (weather, political demonstrations, broken road, Diseases, etc.)

Change of the Availability :
I usually go on tour as a  Guide with our clients but If my availability changes and I am unable to undertake an assignment personally, a suitable replacement from my Team will be provided. If you wish to adopt the replacement guide, the price, terms, and conditions will all remain exactly the same in all respects.

Cancellation Policy :

If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case, the date of cancellation will be at the date on which notice is received in the Tours Department of  Friendly Tour Guide Madagascar  Company. The person who signed the booking form must also sign the letter of cancellation. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following cancellation rates to the tour fare:

Time of Cancellation & Cancellation rate.
Counting back from the day before the starting date of the tour date:

a) 59 days prior to the starting date of the tour: 80% of the tour fare

b) 40-30 days prior to the starting date of the tour: 50% of the tour fare

c) 15-7 days prior to the starting date of the tour or in case of failure to show without notice: 0% of the tour fare.

PERSONAL INFORMATION

We will not share your personal information with anyone without your consent unless required to do so by law or that disclosure is to a tour booking. We keep the personal information we collect to an absolute minimum and only collect it if strictly necessary or with your consent. You are not obliged to provide your personal information, but this may lead us not to be able to provide you with our services.

We will not process or store your personal information for any longer than is necessary for the purposes which we collected or processed this information unless a longer storage period is required by any applicable law or regulation.

Quote Request :

You could decide to use an email/WhatsApp contact on our website to contact Mr. Danielos Tony and request a quote for a tour. These quote requests contain your name, email address, phone number. The quote requests will be emailed directly to the Friendly Tour Guide with a copy to you and us. The copy to us will also be stored in our database.

User Review :

The traveler has the right to write  a comment after using our service following the conditions below :

  1. We will ask you to provide a screen name (which can be your full name or your first name only) and you will be given the option to provide more info about your Tour Guide experience level and the quality of our services.
  2. We also ask for your email address so that we can contact you in case there is a problem with your review or if other travelers have a question about your review. All this info will be publicly visible, except for your email.

RESPONSIBILITY :
The Friendly Tour Guide team is willing to work hard to keep our guests safe, but no automatic responsibility will be assumed for any injury. We offer an all-inclusive tour package and not responsible for any resulting additional or personal expenses. Anyway, we will do everything necessary to help and assist you as much as possible to avoid having trouble during the trip.

CHANGE OF THIS POLICY

We are – at all times – entitled to change the way we collect, transmit and process personal information and other information as we may deem necessary and at our sole discretion. We reserve the right to change this privacy policy at any time in order to reflect the latest amendments. As soon as this page is updated the changes become effective. Please review this privacy policy periodically.