Booking terms & conditions
Please read these booking Terms & condition carefully as they set out our respective rights and obligations. These Booking Terms and Conditions, together with our Privacy Policy and any other written information we brought to your attention before we confirmed your booking, form the basis of your booking with Friendly Tour Guide who has registered office at Antananarivo –Lot: IVN 87 EE 67Ha Nord Ouest, Madagascar, Tour Company No: 031-/MTTM/SG/DGT/DAIT/SAT-EDBM .
PRIVACY
We at Friendly Tour Guide values you as our important customer and recognizes that privacy is important to you. This Privacy Statement explains how we collect, use, and disclose data when you use our website and associated services. We only collect personal information that is necessary to assist us in providing the services you request. The types of personal information that we collect from you depends on your individual circumstances and on the type of service that you request from us.
For example, when you request us to make your travel arrangements, Friendly Tour Guide Tour Company reserve the right to collect your personal information such as:
- Name and contact details
- Emergency contact information
- Police Number of your update assurance
- Copies of your Passport & flight tickets
- Country & Nationality
Disclosure of personal information: Your personal information may be disclosed to third parties in the following circumstances:
- As required or authorized by law, such as where unlawful activity has been engaged in, or is suspected of being engaged in, as required by law enforcement officials; and
- To travel service providers, such as airlines, hotels and other service providers for the purpose of providing you with the travel services that you have requested.
We value your trust in providing us your Personal Information. We will not use or sell our client database to third parties and will only use your personal information for the purpose for which it was provided. All of our past clients personal data is no longer stay with us. We will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.
BOOKING
Note that, Your Tours or Services with us will only confirmed as soon as you made the 30% deposit of the Total price. Sorry, but this deposit is NON-REFUNDABLE .The company also does not provide refunds on single-day trips or Excursions. Insurance, which is strongly recommended, must be purchased at time you do the deposit.
PAYMENT
Actually, the only payments possibly is only by wire transfer directly to the company Bank account. Please, send us via email the copy of your deposit invoice and noting that your booking is confirmed. The full payment, is required, if you are booking within 2 weeks of departure, the same for the Day Tours/Excursions. For multi-day / Package Tour including with the national flight, train tickets, require full payment 20 days before your arrival date. If the balance is not paid on or before the due date, we reserve the right to treat your confirmed booking as cancelled without refund.
TRIP OPERATION
- We at Friendly Tour Guide make every effort to ensure our tours & packages run smoothly and deliver to the customer according to the agreed itineraries. You appreciate and acknowledge that the nature of adventure requires considerable flexibility and you should allow for alternatives.
- During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may result in your removal from a tour and put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.
- And understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events. We will however in the best of our ability and in consideration of safety and time include all of the components stated in our services.
- In rare cases, due to circumstances beyond our control; for the safety, comfort, and wellbeing of our travelers, it may become necessary to make major changes to our itineraries. In these cases, we will make every effort to ensure the changes result in an equivalent or better experience for our travelers. We will not be held liable for any damages related to these alterations.
CAR HIRE
All of our car rental is obligatory accompany with the private driver and it included with the price. Rest assured that we only work with the most trusted transport providers. Any vehicle that you travel in will be cleaned, equipped with hand sanitizer and disinfected regularly to keep you safe.
Rent a car with Local Driver. Travelling around Madagascar is quite challenge, that’s why to have professional driver is required for your safety. The driver responsibility is to run your trip smoothly as booked. He will take care of the car mechanic in case of issue, keep it clean and serve you as a Friendly accompany and translator.
Guaranty: The vehicle we provide to our customers is always in good condition, comfortable with air conditional. If there are problems or complaints, the company will do all effort possible to rectify these. In case of problem or circumstances beyond our control, your vehicle will be replaced of the same or higher category within 24 hours.
Fuel Policy: The fuel is not include with the Price if you only rent a car with driver. The car will deliver to you in full tank and it should be returned with the same fuel delivered. This information will be included in the rental contract.
FLIGHTS & TICKETS
If your Tour package price includes national flights, we generally book your flights and issue tickets after your final payment due date. Traveler also has the right to book flights from their country and send the tickets copy to us via email. Once we have issued your tickets, we’ll send you a final update contract and the itinerary which contains all of your flight information. Airlines may change schedules at any time, even after flights have been confirmed, and we are not responsible for such changes. We strongly suggest that clients reconfirm exact flight times with the carrier prior to departure. Air travelers are required to check in at least 2 hours prior to departure time for domestic flights and 3 hours for international flights and must report to the gate at least 30 minutes prior to departure time. Failure to comply may result in the loss of the seat to another passenger.
TRAVEL INSURANCE
We encourage all of our Travelers to take out adequate travel insurance coverage to protect themselves against cancellation due to illness prior to or during travel. Please, print and carry your update travel insurance or equivalent coverage with you. In the event of a traveler becoming ill during a tour, all hospital and medical expenses are the traveler’s responsibility and they shall not be entitled to any refund, either total or partial, of passage money paid. We urge you to obtain suitable medical insurance prior to booking a Tour.
CLAIMS, COMPLAINTS ETC.
Please note that any claims or complaints related to specific products must be directed to us. It is our responsibility to ensure the safety and delivery of every booked Tour as agreed with the clients on description. We are cannot be held responsible for the outcome on tours that are weather- and nature-dependent. This includes some excursions like whale watching tours, or any other nature or wildlife sightseeing tour. We will also make every effort to obtain refunds from our suppliers for the unused services, which we will refund to you. However, it may not be possible to obtain refunds from all of our suppliers (especially for ticketed flights), and we cannot guarantee a refund of your entire package price. FTGM also cannot be held responsible for any motion sickness that occurs during boat or car trips. Guests are advised to take necessary precautions.
FORCE MAJEUR
Certain unexpected circumstances may arise, such as (but not limited to) weather events, pandemics, quarantines, border closures, acts of governments or authorities, wars, international travel restrictions, or impeding any party from performing its respective obligations under the contract. These event is considered as a Force Majeure and our company will not be liable for any refunds. We will always endeavor to rearrange, reschedule or change your booking whenever possible.
CANCELLATIONS:
If something comes up and you need to cancel your trip, please let us know as soon as possible by writing. The date on which the request to cancel is received by the Company or its Agents will determine the cancellation fees applicable. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Where we incur any liability for a cancellation fee or charge for any booking that you cancel, you agree to indemnify us for the amount of that fee or charge.
Cancellation fees vary by package; please see the cancellation fees bellow.
| Days prior to Departure Date | Non-refundable of the total cost |
| 60 days or more prior to departure | 30% |
| 59-20 days prior to departure | 50% |
| 20 days or less prior to departure | 100% |
How do I contact you if there is an issue?
If you have any questions or concerns about this Booking Term & Condition or about the use of your personal information, please feel free to contact us by email at friendlytourguidemada@gmail.com.
